The Land Registration Authority (LRA) has been recently awarded the International Organization for Standardization certification for quality management system (ISO 9001:2008) for achieving operational efficiency with the successful implementation of documentation and records management, and enhancing customer satisfaction through continual improvement of system and services.
Last March 8, 2017 at Eastwood Richmonde Hotel, former Administrator Eulalio C. Diaz III, including the Registrar of Deeds all over the Philippines, celebrated with LRA as OIC-Administrator Robert Nomar V. Leyretana CESO II and Deputy Administrator Ronald O. Ortile CESO II received the ISO Certificate.
“We are truly honored to have earned this certification - a testament to LRA’s commitment to excellence and public service,” said OIC-Administrator Bob Leyretana, during the awarding ceremony.
The process of LRA’s ISO Certification went through a rigorous process that included consultations with the departments of the agency. In addition, the different Registries of Deeds (RDs) were also interviewed namely, Quezon City, Manila, Parañaque City, Marikina City, Binangonan, Morong, Lipa City, San Fernando City, Davao City and Toledo City.
The AJA Registrars, an independent certification body that among industrial and commercial sectors, assessed the agency's conformity with the ISO international standards.
They conducted a risk management and process control, and have also investigated on LRA's policies. Auspiciously, the agency met all physical and management controls in order to achieve compliance with the ISO 9001:2008 standards.